Delivery and Return Policy

Last updated: 25 Mar, 2025

Delivery Policy

At Watch Space, we are committed to ensuring the safe and timely delivery of your luxury timepieces. To provide our customers with the highest level of security and service, we exclusively use FedEx with full insurance coverage for all shipments within the United States.

Shipping Methods:

• FedEx Overnight
• FedEx 2-Day

All items, including those sent using prepaid shipping labels provided by Watch Space, are shipped via FedEx with full insurance for the total declared value of the watch.

Important Notes:

• A signature is required upon delivery to ensure safe receipt.
• Tracking information will be provided once the shipment is dispatched.
• We strongly advise customers to inspect the package upon receipt and report any issues immediately.
• If you have any questions regarding shipping or need assistance with your delivery, please don’t hesitate to contact our support team.

 

Return Policy

Welcome to www.watchspace.com. We value your business and strive to ensure your satisfaction with our products. This Return Policy outlines your rights and obligations regarding returns, refunds, and exchanges in compliance with the laws of California and the United States.

Non-Refundable Deposit

Please be aware that all deposits made at the time of placing an order on www.watchspace.com are non-refundable. This deposit covers part of the costs associated with order processing, procurement, and initial handling.

Order Cancellation and Changes

1. Cancellation Request: If you decide to cancel your order after it has been placed, you must notify us immediately.
2. Cancellation Fee: You will be responsible for any costs incurred by us up to the point of cancellation. This includes ordering costs, shipping, handling, and any other related expenses.
3. Change of Order: Any request to change an order must be made before the item has been shipped. If additional costs are incurred due to changes, they will be charged accordingly.

Return Conditions

1. Time Frame: Returns must be initiated within 3 days of receiving your order, in accordance with California law.
2. Eligibility: The item must be in its original condition, unused, and in its original packaging with all accessories and documentation.
3. Proof of Purchase: A receipt or proof of purchase is required.
4. Return Authorization: Before returning any product, a Return Authorization (RA) must be obtained from our customer service team.
5. Restocking Fee: A restocking fee of 10% may be applied unless the item is defective or the return is a result of our error.

Refunds

1. Refund Process: After receiving and inspecting the returned item, we will notify you about the status of your refund. If approved, it will be processed, and a credit will be automatically applied to your original method of payment.
2. Refund Time Frame: Refunds are typically processed within 7–10 business days of receiving the returned item.
3. Late or Missing Refunds: If you haven't received a refund yet, first check your bank account, then contact your credit card company. If the refund is still not received, please contact our customer service team.

Exceptions

Certain types of items cannot be returned, such as:

• Customized or personalized items.
• Items marked as "Final Sale".
• Items damaged through normal wear and tear.

Dispute Resolution

Any disputes related to returns or refunds will be resolved in accordance with the laws of California and the relevant federal laws of the United States.

Contact Us

For any further questions or to initiate a return, please contact our customer service team at support@watchspace.com.

Policy Amendments

We reserve the right to amend this policy at any time. All amendments will be posted on our website and effective immediately upon posting. By making a purchase on www.watchspace.com, you agree to adhere to this Return Policy.

Legal Compliance

This policy is in compliance with the California Consumer Privacy Act (CCPA) and other relevant federal and state laws.