FAQ

We guarantee that every pre-owned watch on this site is 100 percent authentic. Plus, all of our watches are serviced with authentic brand parts. WatchSpace’s stands behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.

Everyone here at WatchSpace’s agrees that buying a pre-owned watch online should be simple, honest, and straightforward, and we’re proud to say that we’ve become the leading online source for buying and selling pre-owned brand watches.

Although we are not an authorized watch brand dealer, and only deal in pre-owned watches, we understand that these particular timepieces are nothing less than miniature works of art. Every one of our watches sold in-store and online is thoroughly examined by our in-house watch buyers and then fully restored and serviced as needed by WatchSpace’s dedicated brand watch service center. We encourage you to discuss the authenticity of any watch you’re interested in purchasing from us.

We insist on making it easy to purchase a pre-owned Rolex—either in person or online. Customers can visit our company’s Office Monday through Friday in BayArea, California, or simply go to watchspace.com to purchase one of the watches listed. We ship almost anywhere, so international customers can trust that we’ll securely ship their Watch right to their door. Payments can be made via PayPal, bank transfer or credit card, and we also accept American Express, Visa, MasterCard and Discover credit cards.

International shoppers are required to pay customs charges, as well as any associated import tax, VAT and duties, and prices will vary according to country. Those interested are welcome to contact their local customs office for pricing estimates. We will include a copy of the invoice with every purchase, and each country will determine applicable fees from there. In order to maintain our strict business code, we cannot label an item as a gift or declare a lesser value than the purchase price paid.

We offer FREE FedEx next-day insured shipping. There are no extra charges for shipping and we will ship your watch soon after your order is processed. To protect your watch we deliver your watch to the nearest FedEx location where you can pick it up and sign for it (if there are no FedEx locations near you we can make exceptions).

We insist on making it easy to purchase a pre-owned watch—either in person or online. Customers can visit our company’s office Monday through Friday in BayArea, California, or simply go to WatchSpace.com to purchase one of the watches listed.

We offer a three day no questions asked return policy as well as one year service warranty. Outside of three days we offer a buyback program which is 20% off your purchase price, plus damage to watch, if any.

The best price that we offer is our wire price which saves you 3.1 percent off the credit card price. We do not offer any further discounts as we offer the best pricing, as well as product, in the pre-owned Rolex market. Overnight insured shipping anywhere in the U.S. is complimentary.

For international orders we accept wire payment only (UK, Canada & Australia we accept as well) which is our lower “buy it” price. There is a $100 flat international shipping fee and your package will ship the day payment is received and comes to you priority post. Delivery time is usually within 2 to 3 days upon receipt of payment. We do not calculate duty, as that is the responsibility of the buyer.

WatchSpace is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.

Our payment options are wire (bank transfer), all major US credit cards, PayPal, Paypal Credit. For international orders, we accept wire payment only.

We do not offer a payment plan directly.

We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to return the signed invoice with a copy of your driver's license. Once your watch is ready for shipping, you will receive tracking information.

We guarantee that every pre-owned Brand watch on this site is 100 percent authentic. Further, all our watches are serviced with authentic parts. WatchSpace stands behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.

All watches listed on our site have been serviced by a service provider who holds a brand parts account, prior to listing for sale utilizing only brand authentic replacement parts used, if needed. If a watch has a crystal scratch or bezel scratch, we will replace them with crystals and inserts.

We offer a one-year service warranty on all watches. so you should not require any type of overhaul service for 5 to 7 years.

Men’s watches go out to fit a 7.25” to 7.5” wrist and ladies 6.25” to 6.5” wrist. If you need extra links, email us once you place your order and we will contact you if there is an additional cost for links. If there is, we will sell the links to you at cost.

We are happy to size your watch for you prior to shipping. Just let us know what circumference you would like the watch to be prior to shipping.

Yes, all photos are of the actual watch unless we state ‘temporary’ master. However, all side views of the watch are untouched and magnify x10 and are always of the actual watch shown.

All watches are certified by our watch experts as 100% authentic. If you have any suspicions about your watch's authenticity send it back to us at any time and we will give you a full refund. Also, unless stated otherwise, use of the word & "original" herein means "factory original".

Selling your Rolex watch to WatchSpace is simple. You can either request a free quote through our Free Instant Quote Request Form on our website or give us a call at (312) 722-7888 and one of our specialists will give you a quote over the phone.

If you agree to the quote, we will send you a pre-paid and insured shipping label. Carefully package up your watch, stick the label on the box, and drop it off at your nearest FedEx location.

Once we receive your timepiece, one of our in-house experts will conduct an inspection (recorded on video) to confirm that everything matches up with the received description. You’ll then receive a call/email from us to confirm the price along with options on how you’d like to get paid. Whether you decide to get paid by check or same-day wire transfer, WatchSpace is proud to offer the best prices and fastest payment methods to those who sell us their watches.

We will pay to return your watch to you via two-day insured. If we offer you full value for your watch, but you decline that offer, you are to send us a label to return the watch to you.

We pay within 24 hours by wire payment direct to your bank account, or we can send you a check. It’s up to you. If you would like a check to be overnighted, there is a $20 fee.

All watches are opened under videotape when they come into the store and if they leave the store. We do not open the case back of your watch until an offer has been made and agreed to.

Our site is very dynamic and we will drop – or raise - our buy price due to overstock or market fluctuations. In some cases, the watch you see we are selling may not have been purchased at the buy price shown. Also, certain watches are less popular than others and happen to leave our shelves less quickly. These watches have the biggest difference between the buy and sell prices because we hold them longer to sell them. Another reason could be service costs since the more complicated movements have a higher cost for service than others.

Yes, that’s what we do! We will offer you a value for your watch in exchange for any watch on our site.

Yes, we do purchase from outside the US.